Usage metrics can be used alongside other indicators to understand the value of digital resources. Elsevier supplies customers with usage reports for most of their products. Several of Elsevier’s products supply customers with COUNTER-compliant usage reports.
COUNTER-compliant usage reports for ScienceDirect, Scopus, Engineering Village, and ClinicalKey can be accessed via Elsevier Product Insights for Customers (E-PIC)(opens in new tab/window) and SUSHI(opens in new tab/window).
For more detailed support, please read this guide(opens in new tab/window) (PDF, 1.45 MB)
Note: Important changes to how to access your COUNTER reports
Your COUNTER COP5 reports have moved from the Admin Tool to E-PIC
To simplify the access to our customer reporting we have selected E-PIC to become the central location for downloading usage reports and SUSHI for automated API delivery. You can now use E-PIC for downloading COP5 usage reports. COP4, COP5 and supplemental usage reports will continue to be available in the AdminTool until 2nd April 2022. Beyond COUNTER reports, E-PIC provides an extensive set of insights for your institution. As a next step, please access E-PIC(opens in new tab/window) and familiarize yourself with the reports and insights provided by the tool. The AdminTool will remain the application for account administration.
COUNTER COP4 reports are being retired from 2nd April 2022
In January 2019, COUNTER updated its code of practice from COP4 to COP5(opens in new tab/window). The time has come to close the chapter on COP4 reporting. From 2nd April 2022 we will retire COP4 reports from the Admin Tool and SUSHI. ClinicalKey COUNTER4 reports are not being retired and are still available. They will continue to be sent monthly via email if a customer is subscribed to receive them.
Please contact your Elsevier account manager and customer consultants if you have any questions or feedback on this development. You can also find more information on the COP5 and supplementary reports FAQs page(opens in new tab/window).
The admin tool is the application for account administration. To request administrator rights or to identify your administrator(s) please follow the directions on the Admin Tool page(opens in new tab/window).
Note: From 2nd April 2022 we will retire COP4 reports from the Admin Tool.
Elsevier Product Insights for Customers (E-PIC) - Institutional insights dashboard
Elsevier Product Insights for Customers (E-PIC)(opens in new tab/window) offers you a free and unique view on your institution's engagement with research content and tools and is the central location for downloading usage reports. The dashboard can also help you explore gaps in your portfolio, gain information to promote adoption of tools and find out where your institution is trending.
You can use E-PIC for downloading COP5 usage reports.
The E-PIC dashboard can be accessed by administrative account holders using their normal Admin Tool login details. Watch this video tutorial(opens in new tab/window) on how to sign up.
If you have questions or need technical support for E-PIC, please visit the support hub(opens in new tab/window).
COUNTER(opens in new tab/window) is an international initiative serving librarians, publishers and intermediaries by setting standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and comparable way. Elsevier is an active participant in COUNTER.
COUNTER offers reports in different categories; Elsevier offers a subset of COUNTER reports which are listed below. Different products offer different reports; for details, please refer to the "Products" section of this page.
COUNTER Code of Practice, Release 5
COUNTER Code of Practice, Release 5 (COP5) is an initiative that Elsevier has partnered on with COUNTER, alongside other publishers, librarians and vendors, to improve the clarity, consistency and comparability of usage reporting.
Elsevier has been working hard to implement the reporting changes under COP5, and they are available in your customer reports from January 2019. Please visit the COP5 and supplementary reports FAQs page for information(opens in new tab/window).
You can access detailed information and helpful guides on the COUNTER COP5 metrics by visiting the COUNTER website(opens in new tab/window). COUNTER has also published some friendly user guides(opens in new tab/window)
COUNTER 5 widget is now available in E-PIC for customers
COUNTER 5 reporting is now also available in Elsevier Product Insights for Customers (E-PIC)(opens in new tab/window) for all customers that have access to E-PIC. You can find the widget in the Manage Research Tools tab and in the “All widgets” views. This widget is not yet available for consortia (superaccounts), since authentication at superaccount level is not available for E-PIC yet.
The COUNTER 5 reporting tool is the same widget that has been supplying the COUNTER reports through the Admin Tool since January 2019. The COUNTER reports will remain available in the Admin Tool until 2nd April 2022.
Please contact support hub(opens in new tab/window) if you need/want access to E-PIC or if you have any questions regarding this subject.
TR – Title Master Report
TR_J1 – Journal Requests (Excluding OA_Gold)
TR_J2 – Journal Access Denied
TR_J3 – Journal Usage by Access Type
TR_J4 – Journal Requests by YOP (Excluding OA_Gold)
TR_B1 – Book Requests (Excluding OA_Gold)
TR_B2 – Book Access Denied
TR_B3 – Book Usage by Access Type
PR – Platform Master Report
PR_P1 – Platform Usage
DR – Database Master Report
DR_D1 – Database Search and Item Usage
Frequently Asked Questions about COUNTER Code of Practice, Release 5 and Supplementary Reports
COUNTER(opens in new tab/window) rolled out its new Code of Practice, Release 5 (COP5) in January 2019.
Comprised of libraries, publishers and vendors – including Elsevier, a founding member – COUNTER is a non-profit organization that develops standards for reporting on the usage of electronic resources.
These standards are continuously updated to reflect changes in the information landscape, with COP5 being the latest iteration. COP5 has been developed to improve the clarity, consistency, and comparability of usage reporting.
Join the Director of COUNTER, Lorraine Estelle and Elsevier’s Director of Analytics, Elena Zapryanova-Hadjinikolova at the Library Connect webinar “Deep Dive into COUNTER Code of Practice 5” to learn more about what is changing in COP5.(opens in new tab/window)
Technology and publisher platform innovation have immensely transformed researcher workflows since the last Code of Practice was published in 2012, which has led to a need for additional usage metrics to better measure online user behaviour:
Distributed Usage Logging (DUL) is a new CrossRef-facilitated standard that allows for reporting of usage on 3rd party platforms (e.g. Mendeley, ReadCube)
Investigations measure content interactions beyond the full text (e.g. abstracts, videos, research data)
UniqueItem Requests measure usage independent of the content format and user interface, replacing the current separate HTML and PDF metrics (i.e. an HTML and a pdf download of the same article in the same user session count as a single
Unique Title Requests (Books only) provide a total count of unique requests for a given e-book title, regardless of how many ‘sections’ (e.g. pages, chapters or an entire e-book) the user downloaded during a session
Access type attributes: standard journal reports will include a filter to identify usage of “Controlled” content (content behind license / subscription) vs “Gold OA” content
The metrics simplify comparisons between vendors and will be added to Elsevier’s wide ranging “basket of metrics” we provide to help you if you’re evaluating collections, or if you’re reporting upwards about the value the library provides. Visit the COUNTER website to learn more about these new metrics.(opens in new tab/window)
The COUNTER COP5 reports have moved to the free E-PIC service, to give our customers a more holistic view of their Elsevier content across products. E-PIC will show both the Unique Item Requests and Total Item Requests metrics from 2019.
If you already accessed the reports from Admin Tool in the past, your user account has already been setup in E-PIC and you should be able to sign in to E-PIC with your Admin Tool credentials. See the E-PIC support hub for more information(opens in new tab/window).
If you experience any issues accessing E-PIC, please contact support or your Elsevier account manager to raise a request.
In the Usage reports(opens in new tab/window) documentation, you will find documentation about COUNTER Code of Practice 5 for each platform. In these documents, you will find “Reports: COP4 vs COP5” section describing the differences between the different versions of the reports and what you need to use/select from COP5 to get COP4 data if available.
Example from ScienceDirect: ScienceDirect COUNTER and supplementary report descriptions and information(opens in new tab/window)
COUNTER Code of Practice 5 provides additional metrics but some previous COP4 metrics have been retired. Visit the COUNTER website for a full comparison of the COP4 and COP5 reports(opens in new tab/window).
Note that the results clicks COP4 metric has been deprecated and is not equivalent to total item investigations. For your convenience we have made the COP4 Record views metric available in COP5 master reports for Scopus and Engineering Village (custom metrics). Please be aware that COUNTER COP5 includes additional filtering e.g. robots and crawlers.
All the COUNTER COP5 metrics that have an equivalent COUNTER COP4 metric are available for the last 4 years. The newly defined COUNTER COP5 metrics are available from January 2019 onwards.
COUNTER COP5 usage reports broken down per department are not available at this time. This report is scheduled to be implemented in 2022 for ScienceDirect. This new breakdown will not contain historic data but will start when available only (April 2022 for example). ScienceDirect COP5 Usage data breakdown per department will not be available before the new release.
Scopus Usage and Engineering Village Usage widgets contain the ability to filter usage metrics per department.
For ScienceDirect, please contact your account manager or support if you need to get usage reports per department if this option is not available yet.
Unfortunately not – there are 2 reasons for that:
COUNTER mandates that the new Release 5 metrics are reported with data from January 2019 going forward only.
We had to implement some changes in our data/tracking to enable us to calculate the new metrics. These changes cannot be applied retrospectively.
The same as before. A turnaway is registered when a user tries to access an article but has no access entitlement to the content. The user will be directed to the abstract of the article at that time.
Investigations measure any content interaction, including abstracts, abstract & references, metadata, videos, supplementary materials (e.g. research data), images.
Elsevier has developed new and innovative ways to provide value to researchers leveraging different content types and metadata beyond “flat PDFs” and the Investigations metric allows us to track and showcase that value. Note that an active user request needs to be present to record an Investigation, i.e. embedded content does not count unless user requests it.
No, the processing of the logs is handled in the same way for all users.
Separate consortium reports are not provided under COP5. (for example Release 4 Consortium Report 1: Number of successful full-text journal article or book chapter requests by month and title, broken down by consortium member will be discontinued.) Consortium managers are able to access any Release 5 report for their members and pull an overall report containing aggregate usage statistics for all members of their consortium.
E-PIC Authentication is not available for Consortium level customers yet. While waiting for its implementation, you will still be able to download the reports from Admin Tool.
To request administrator rights as a consortium or to identify your administrator(s) please follow the directions in the Admin Tool(opens in new tab/window).
DUL (Distributed Usage Logging) is a new CrossRef-facilitated standard to report usage of DOI-identified content on 3rd party platform such as aggregators, repositories and SCNs. Technology has facilitated more interactive ways of accessing content, sharing and collaborating on non-publisher platforms such aggregators, repositories and SCNs. DUL enables a more complete representation of content value. Mendeley and Digital Science announced(opens in new tab/window) in October that they are working with a group of publishers, including Elsevier, to set up DUL usage reporting for content usage on their platforms in time for the COP5 launch in January 2019.
For detailed information and helpful guides on the COUNTER COP5 metrics and how you will benefit from even more transparent reporting we encourage you to visit the COUNTER website.(opens in new tab/window)
You should find all the reports using Scopus Usage widget in E-PIC.
This widget provides:
Overview (Searches, Literature Discovery Activities and Infometric Use Activities)
Analytical Usage (use of the Scopus research performance measurement tools such as author and affiliation profile views, citation overview requests and exports, and analyzer views)
Searches (breakdown of searches by type)
Search Results (breakdown of search results lists by type)
Document Views (breakdown of record views originating from different types of search result lists)
Literature Discovery (usage of Document Record Views and the Outward Links to Documents at publisher sites)
Usage by Subject Area
You have the ability to filter usage per department.
You can find all the reports using Engineering Village Usage widget in E-PIC.The widget provides:
Overview (Citations, Literature discovery, total searches)
Searches (breakdown by type)
Searches by database combination (Top 10 database combination searches on the last 12 months)
Literature discovery (abstract record views, detailed record views an outward links to documents)
You have the ability to filter the usage per department.
You can find all the reports using API Usage widget from E-PIC. This widget provides monthly usage per API For Scopus and ScienceDirect.
This report has been discontinued. Please contact your account manager if you need to get usage report by access route.
You can get monthly total Full Text Usage per Book Type using ScienceDirect Usage widget. Select Books in the first dropdown list and then “E-Books”, “Series”, “RefWorks” or “Handbooks” instead of “Total usage”.
The Book usage reports per Book Type and ISBN/ISSN are not available yet.
Please contact your account manager if you need to get COP5 usage reports for each book type.
Your Elsevier Account Manager and Customer Consultant are both always available to answer questions and give training and support for your reporting needs.
SUSHI(opens in new tab/window) (Standardized Usage Statistics Harvesting Initiative) is an automated data exchange protocol and has been established as ANSI/NISO Z39.93-2014 standard(opens in new tab/window) for API support of COUNTER compliant usage statistics. Elsevier supports reports for ScienceDirect, Scopus and Engineering Village.
To activate SUSHI services and reports from Elsevier, please complete the application form(opens in new tab/window) (DOCX, 0.09 MB). Elsevier currently supports COP4 and COP5 compliant SUSHI.
SUSHI COP4 provides Soap/XML API support for COUNTER COP4 usage statistics and reports. Please refer to the COP4 User guide for SUSHI(opens in new tab/window) (PDF, 3.85 MB) for more information about this version.
SUSHI COP5 API provides restful API support in JSON format for COUNTER COP5 usage statistics and reports. For COUNTER specific information, please refer to the section about COP5 SUSHI(opens in new tab/window) on the COUNTER website. Interactive examples of the SUSHI COP5 API and supported methods can be found on COUNTER_SUSHI5_0 API swagger (opens in new tab/window) web page.
The SUSHI section(opens in new tab/window) on the Elsevier Developers page(opens in new tab/window) provides more specific information about Elsevier SUSHI COP5 and how to obtain Elsevier SUSHI COP5 support.
Note: From 2nd April 2022 we will retire COP4 reports from SUSHI.
COUNTER-compliant usage reports for ScienceDirect, Scopus and Engineering Village can be accessed via Elsevier Product Insights for Customers (E-PIC)(opens in new tab/window), and SUSHI(opens in new tab/window).
ScienceDirect offers COUNTER-compliant reports on content use. These reports include all available title reports: TR, TR_J1-TR_J4, TR_B1-TR_B3. In addition, the platform reports PR and PR_P1 are supplied. With a license to ScienceDirect, users are also able to access the full text of their entitled journals via journal branded websites (e.g. www.Cell.com(opens in new tab/window), www.TheLancet.com(opens in new tab/window)) and through APIs. Usage via these routes is included in the reports as the platform ScienceDirect licensed content.
In addition to the COUNTER compliant reports, ScienceDirect offers supplementary reports providing additional insights.
Scopus is the largest abstract and citation database of peer-reviewed literature: scientific journals, books and conference proceedings. Scopus offers the COUNTER-compliant usage reports PR, PR_P1, DR and DR_D1 as well as additional usage reports that show insights on usage of specific product features.Scopus COUNTER and non-COUNTER report descriptions and information(opens in new tab/window) (PDF, 1.46 MB)
Engineering Village reports
Engineering Village takes engineering research to the next level with a comprehensive database that includes the most authoritative engineering resources available to answer today’s most timely questions - from theoretical to applied, and basic to complex.
Engineering Village offers the COUNTER-complaint usage reports PR, PR_P1, DR and DR_D1 as well as additional usage reports that show insights on the usage of specific product features.
ClinicalKey provides standardized medical knowledge to support healthcare professionals and students with the latest evidence across specialties in a variety of formats.
Clinical Key offers COUNTER-compliant reports on content use. These reports include the following title reports: TR, TR_J1,TR_J3,TR_J4, TR_B1 and TR_B3. In addition, the platform reports PR and PR_P1 are supplied.